My Terms and Conditions

• Snuggles and Cuddles will provide services in a reliable, caring and trustworthy manner.
• Dogs must be sociable with other dogs, and children. snuggles and cuddles reserves the right to cancel the contract at any time & with immediate effect.
• We do NOT offer a service for banned breeds including Pit Bull Terrier, Dogo Argentino, Fila Braziliero, Japanese Tosa, American Pit Bull type/cross breed dogs.
• The client is entirely responsible for any veterinary bills, no matter how they are incurred whilst pets are in the care of Snuggles and Cuddles.
• All damages/breakages must be paid for in full and a receipt will be given.
• Pets must be up to date with all vaccinations, worm and flea treatment. I ask that your pets are in general good health and you must advise me of any behavioural problems your pet may have.
• Snuggles and Cuddles will care for your pet as you would, and whilst we will make every effort to ensure your pet is well looked after in your absence, Snuggles and Cuddles can not be held liable for any loss, disappearance, injury or death to a pet either inside or outside of the home whilst in our care.
• All dogs will remain on a lead at all times on a walk.
• Snuggles and Cuddles can not be held responsible for any damage (inside or out) to the owners property for whatever reason.
• Clients must inform Snuggles and Cuddles if their pet has or has had any illness since making the booking. A pet with any infectious condition will not be accepted until cleared.
• If clients return home early, for any reason, no reductions will be made. Owners must give details of an emergency contact. If a dog has to be taken to the emergency contact, for whatever reason, no refunds will be given.
• Client agrees to authorise Snuggles and Cuddles to handle any emergencies that may arise, and Snuggles and Cuddles will make every effort to contact the client.
• Clients are required to provide all necessary items such as bedding, food, toys and treats to ensure that their pet is provided for.
• Snuggles and Cuddles requires you to have a responsible party to take care of your home / pet in the event of unforeseen circumstances such as illness and in the event of inclement weather or a natural disaster. It is best that your emergency contact is a neighbour so they can reach your home.Snuggles and Cuddles is not responsible for home/belongings in these circumstances.
• Dog sitting - Snuggles and Cuddles reserves the right to deny service or terminate service because of safety concerns, financial concerns, or inappropriate or uncomfortable situations.
• Deposit and Payment Policy - A deposit of £5 per dog per day is payable within three days from date of provisional booking, with the balance due on the date or before the booked date.
• Cancellation Policy - In the event of cancellation, the following will apply:
  1. More than two months prior to arrival - Deposit will be refunded ONLY if the dates can be fully covered by another client booking. In the event no cover can be achieved, no refund will be given.
  2. Less than two months prior to arrival - The full balance of booking must be paid on cancellation, and the deposit will not be refunded.
• If you would like to discuss your requirements you can call me on 07890184414 between 9am - 9pm, seven days a week. If I am unavailable please leave a message and I will return your call as soon as possible. Thank you for your interest in Snuggles and Cuddles and we hope to see you soon .